Politique d’expédition

At Rooyalo Home Decor, we carefully prepare every order to ensure your favorite pieces arrive safely and in excellent condition. We work with trusted shipping partners to provide a smooth and reliable delivery experience.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment is confirmed. During busy periods, holidays, or promotional events, processing may take slightly longer.

SHIPPING TIME

Estimated delivery times vary depending on your location and the shipping method selected at checkout. Once your order has been shipped, you will receive tracking information when available.

SHIPPING COST

Shipping fees are calculated at checkout based on your delivery location, order size, and selected shipping method. Any applicable shipping charges will be displayed before you complete your purchase.

ORDER TRACKING

When tracking is available, we will provide you with a tracking number so you can monitor your package as it makes its way to you.

DELIVERY DELAYS

While we work to ensure timely delivery, unexpected delays may occur due to weather, customs, carrier disruptions, holidays, or other circumstances beyond our control.

DAMAGED OR MISSING ORDERS

If your order arrives damaged or appears to be missing, please contact us as soon as possible with your order number and photos of the package or damaged items. We will review the issue and assist you with the next steps.

INCORRECT SHIPPING INFORMATION

Please make sure your shipping address and contact information are accurate before placing your order. Rooyalo Home Decor is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided at checkout.

INTERNATIONAL ORDERS

International orders may be subject to customs duties, taxes, or additional fees imposed by the destination country. These charges, when applicable, are the customer's responsibility.